Please call us to confirm these charges prior to ordering. Dispatch normally takes place on the next day as payment is processed. Any orders that will exceed 28 days to fulfil, the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be dispatched to the Customer as soon as is possible. Winsome Direct cannot be held responsible for delays in the delivery caused by Royal Mail or other courier service provider.
If no notification of rejection is received, Winsome Direct will consider the products being as described, of satisfactory quality and fit for purpose and therefore reserve the right not to accept any rejection of goods at a later date. Winsome Direct will not accept any returned goods should the returns procedure not be followed. The Customer must contact Winsome Direct by either telephone or by eBay messaging service to obtain a returns authorisation code.
A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods within 30 days of receiving the item. In cases where the faulty or damaged goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the location specified by Winsome Direct before the refund or replacement can be issued. Refunds are made within days of cancellation. If the order has been dispatched prior to the cancellation, the returns procedure as defined above will apply.
If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made either by telephone or by e-mail directly with Winsome Direct. Please remember, order dispatch normally takes place the next day as payment is processed.
Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by Winsome Direct and given an appropriate returns number. The cost and risk of returning these goods is solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale.
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